Shipping policy

Last updated: January 22, 2026

Thank you for shopping with Zebracorn Art & Designs (“we”, “us”, “our”). This Shipping Policy outlines how and when orders placed through https://zebracornartandesigns.com/ are processed and delivered.

1. Order Processing Time

Most of our products are made to order or printed on demand.

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • During peak periods or promotional events, processing times may be longer.

Once your order has been processed, it will be handed over to the shipping carrier for delivery.

2. Shipping Locations

We currently ship to:

  • Australia

  • International destinations, subject to carrier availability and customs restrictions

If your location is not available at checkout, please contact us before placing your order.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Product size and weight

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times begin after order processing and are provided as a guide only:

Australia

  • Standard Shipping: 5–10 business days

International Orders

  • Standard International Shipping: 10–25 business days

Delivery times may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

5. Order Tracking

Where available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking details to update after dispatch.

6. Customs, Duties, and Taxes

For international orders:

  • You are responsible for any customs duties, taxes, import fees, or clearance charges imposed by your country.

  • We are not responsible for delays caused by customs authorities.

7. Incorrect Address or Failed Delivery

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details provided by the customer.

  • If an order is returned to us due to a failed delivery, additional shipping charges may apply to resend the order.

8. Lost or Delayed Orders

If your order appears to be delayed or lost:

  1. Check your tracking information.

  2. Contact the carrier directly using the tracking number.

  3. If the issue remains unresolved, contact us at zebracornartandesigns@gmail.com within 30 days of dispatch.

We will assist where possible but are not responsible for carrier-related delays beyond our control.

9. Damaged Orders

If your order arrives damaged:

We will assess the issue and arrange a replacement or refund where appropriate.

10. Multiple Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery. You will receive tracking details for each shipment where applicable.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with the updated “Last updated” date.

12. Contact Us

For any questions about shipping or delivery, please contact us:

Zebracorn Art & Designs
Email: zebracornartandesigns@gmail.com
Address: 2 Watt Street, Morwell, VIC 3840, Australia